PAYMENT & CANCELLATION POLICY

4.1 Cancellation must always be made in writing on email and applies during office opening hours of Monday to Friday 0900-1700.
4.1.1 Cancellation 14 days prior to travel will incur no fee.
4.1.2. Cancellation 13 days or less prior to the date of travel will result in a 50% charge of total booking fee.
4.1.3. Cancellation within 48 hours or less prior to travel within office opening hours, will result in 100% of the total booking fee.

4.1.4 If contact is made outside of office hours, this will be dealt with the following working day and will be classed as per above timescales.
4.2 In addition, the cost of any accommodation, meals, tickets, parking or any non-returnable goods or services already paid for by Leoline Travel will be charged to the hirer.
4.3 Cancellation due to inclement weather conditions will be charged as above.
4.4 In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or in the event of the client taking any action to
vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability cancel the contract.
4.5 Should an existing contract be cancelled, in writing or by email, by either party, this will result in any credit terms being revoked and all outstanding monies will become due with immediate effect.