Payment and Cancellation Policy
4.0 Cancellation Policy
4.1 If the client wishes to cancel any agreement, either the relevant tariff terms and conditions will apply or the following scale of charges will apply.
4.1.1 Five days or more, No Charge – This applies during office opening hours of Monday to Friday 0830-1700
4.1.2. less than 5 days, more than 48 hours within office opening hours, 50% full payment
4.1.2. less than 48 hours within office opening hours, 100% full payment
4.1.3 If contact is made outside of office hours, this will be dealt with the following working day and will be classed as per above timescales.
4.2 In addition, the cost of any accommodation, meals and Euro Tunnel
which have already been purchased by the company will be charged to
the client, plus any administration charges incurred by the company.
4.3 Cancellation due to inclement weather conditions will be charged as above.
4.4 Theatre tickets (or other such ancillary service) once purchased are not returnable and must be paid for in full.
4.5 In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or in the event of the client taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability cancel the contract.
4.6 Should an existing Contract be cancelled, in writing/ by Email, by either party, this will result in any credit terms being revoked and all outstanding monies will become due with immediate effect.
5.0 Terms of Payment
5.1 Subject to any special terms, the Client must pay for the provision of, before the journey is undertaken.
5.2 Clients who maintain an annual agreement with the Company will be invoiced for the provision of on a daily, weekly or monthly basis.
5.3 Clients who are contracting on an ad hoc basis will need to make payment in accordance with the following terms:
5.3.1 Payment in full by the date given on the invoice, which is sent via email / by post.
5.3.2 The Company reserves the right to levy additional charges for additional mileage or time than that agreed. The charges will be pro rata and in accordance will be advised on the booking form.
5.4 In the event of a Termination of Contract by the Client, the Company has without prejudice to any right or remedy entitled to cancel the reservations and any further reservations without further notice.